Privacy Policy
Last Updated: January 1, 2013
Axcient is committed to protecting your privacy. This Statement of Privacy applies to the Axcient website and governs data collection and usage. By using the Axcient website, you consent to the data practices described in this statement.
Collection of your Personal Information
Axcient collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. Axcient also collects demographic information, which is only used in aggregate and not unique to you, such as ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by Axcient. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Axcient for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Axcient website.
In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Axcient public websites or portals, this information may be collected and used by others.
Axcient encourages you to review the privacy statements of websites you choose to link to from Axcient so that you can understand how those websites collect, use and share your information. Axcient is not responsible for the privacy statements or other content on websites outside of the Axcient website or the use of your information by such outside websites.
Use of your Personal Information
Axcient collects and uses your personal information to operate the Axcient website and deliver the services you have requested. Axcient may also use your personally identifiable information to inform you of other products or services available from Axcient and its affiliates. Axcient may also contact you via surveys to conduct research about your opinion of current services or of potential new services.
Axcient does not sell, rent, or lease its customer lists to third parties. We share your Personal Information only with your consent or to business partners and affiliates as described below:
- Agents: We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, Axcient’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
- Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Axcient, or substantially all of its assets, were acquired, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Axcient may continue to use your Personal Information as set forth in this policy.
- Protection of Axcient and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with any law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of Axcient, our employees, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Axcient may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Axcient may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Axcient, and they are required to maintain the confidentiality of your information.
Axcient does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Axcient keeps track of the websites and pages you visit within Axcient, in order to determine what Axcient services are the most popular. This data is used to deliver customized content and advertising within Axcient to customers whose behavior indicates that they are interested in a particular subject area.
The Axcient website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Axcient or the site; (b) protect and defend the rights or property of Axcient (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Axcient, or the public.
Use of Cookies
The Axcient website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with the Axcient site or services, a cookie helps Axcient recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Axcient website, the information you previously provided can be retrieved, so you can easily use the Axcient features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Axcient services or websites you visit. If you provide Axcient with user information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by this website or third parties
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Axcient website and services.
To exercise any of these rights, please contact us at info@axcient.com.
Security of your Personal Information
No method of safeguarding information is 100% secure. Axcient uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Axcient secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.
Changes to this Statement
Axcient will occasionally update this Statement of Privacy from time to time to reflect company and customer feedback. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. Axcient encourages you to periodically review this Statement to be informed of how Axcient is protecting your information. When such a change is made, we will update the "Last Updated" date above.
To Unsubscribe From Axcient
You may unsubscribe from Axcient marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by calling 1-800-715-2339 and asking for the Axcient Marketing Department.
Contact Information
Axcient welcomes your comments regarding this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please contact Axcient at info@axcient.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. Axcient is located at 1161 San Antonio Road, Mountain View, CA 94043. We can also be reached by phone at 1-800-715-2339.
