by Paul Dippell, Services Leadership

Client expectations for uptime continue to escalate and so do Managed Services operating costs. This white paper details how Managed Service Providers ("MSP") with top profit performance are incorporating leading backup and recovery services ("B&R") into their overall offerings, including the impact on the MSP's gross margin, sales growth, operational maturity and bottom line profit. It summarizes findings from Service Leadership Index(tm) Reports on Profitability, Compensation, Managed Services and Economic Indicators.

The paper also provides actionable steps for advancing your backup and recovery strategy to create a deeper win/win for you and your MSP clients.

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